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Returns

Providing quality products to postal and public safety professionals is our core purpose. If you are not satisfied with a newly purchased item, simply return it to us so we can repair it, replace it or refund your money. You don’t even have to call us to return an item. Simply follow the instructions on the reverse side of the packing slip.

If you choose not to use our return label, we recommend that you insure your package and ship it by a method that can be tracked. To assure prompt handling, ship the product directly to:

Returns Department
1340 Russell Cave Road
Lexington, KY 40505

We will refund or credit the value of the item (except when an item is repaired and returned to you).

Items that have been altered or customized, at the request of a customer, cannot be returned unless the return is related to our error.

All clearance items are sold "as is" and cannot be returned.

Original Packing Receipt should accompany all returns or the return must include the original order number associated with the return.

For any questions regarding returns, please contact our Customer Service department at 800.543.0379.

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